When you're running a growing company, IT should just work. But too often, it's a source of stress, slowdowns, or surprise costs. Our Managed IT Services are built to remove that friction.

What's Included in Our Managed IT Services

  • 24/7 monitoring of workstations, servers, and network equipment
  • Remote and on-site support with fast response times
  • Automated patching and security updates
  • Cybersecurity solutions including antivirus, EDR, and email filtering
  • Asset tracking and device lifecycle management
  • Vendor coordination for internet, printers, and business software
  • IT documentation and reporting

Why Small Businesses Struggle Without Managed IT

Without proactive IT, issues pile up. Systems get outdated. Support is slow or inconsistent. Staff waste hours trying to fix problems themselves. And downtime becomes more common.

Most small business owners don’t want to become IT managers. But without dedicated support, that’s exactly what they end up doing.

Our Approach to Managed IT

We act as your IT department. That means:

  • Preventing problems before they start
  • Documenting everything so you're never in the dark
  • Providing real helpdesk support (not just a voicemail box)
  • Planning your IT future with quarterly reviews and budgeting support

Tools & Technology We Use

  • Remote monitoring and management (RMM) software
  • Professional antivirus and EDR solutions
  • Centralized ticketing and knowledge base platforms

How Managed IT Integrates with Other Services

  • Cybersecurity becomes easier to enforce
  • Compliance is easier to maintain
  • Cloud systems run smoothly with the right configurations

Common Use Cases

  • Replacing a break/fix provider
  • Supporting hybrid or remote teams
  • Planning for growth without outgrowing your IT
  • Reducing downtime and support tickets

Why Businesses Choose First Class Networks

  • Local team with responsive support
  • No surprise invoices
  • Deep understanding of your tools and processes
  • Strategic advice, not just reactive help

Frequently Asked Questions

How fast is your support response?

Our team responds to most tickets within one hour.

Do you work with Mac and PC?

Yes. We support Windows, macOS, and mixed environments.

Can you help with our business software?

Yes. We work with vendors to troubleshoot, escalate, and resolve issues.

What if we already have some IT help?

We can supplement your in-house staff or take on full responsibility.

Do you come onsite?

Yes. We're based in Boston and provide onsite support across the region.

Contact us today for more information 617-765-9440.